Booking Conditions Reservations made are subject to availability and confirmation of payment. To confirm the reservation, the guest must make the respective payment, in accordance with the provisions for each accommodation. The values ​​of the reservation rates, deposit, cleaning fee or others, are those announced at each moment at the page of each accommodation. In all accommodations, a damage deposit is required to cover any damages caused to the property and/or condominium. The retention of the deposit amount will be made at check-in, when it is in person, or within 48 hours before the start of the reservation, via online, when an express check-in is carried out. No amount will be charged to guests, consisting of a retention that will not allow them to access these funds until the retention is canceled. If there is no damage to the property during the stay, the deposit will be canceled after check-out using the same credit card, which will take place up to 7 days after check-out. If the property is not in the same condition, the amount of the deposit will be retained until payment of the damaged elements. The reservation will be subject to cancellation if it is not possible to make an authorization withholding the amount of the deposit, so it is important that the guest makes sure that his credit card is valid and has sufficient funds. If it is not possible to retain the deposit, you will be notified by email or SMS and will have 12 hours to try to use another payment method. All prices include VAT at the legal rate in force. Payment options Payment for reservations can be made by American Express, Visa or MasterCard credit card. Guests are also subject to the special rules available in each accommodation. Pre-check-in Upon completion of the reservation, the reservation holder will receive an email and/or a SMS from GuestSPA with reservation’s confirmation and with important explanations about the accommodation and information about additional services (such as transfer service or extra cleaning service). Guests will be asked to complete an Accommodation Bulletin which is of the utmost importance for the preparation of the stay. The Accommodation Bulletin will request namely the time of arrival, the total number of people staying – so that we can provide the right amount of bed linen and bath towels – as well as mandatory information regarding foreign and border services. Guests must indicate the exact number of people in the Accommodation Bulletin. The number of guests specified in the reservation cannot exceed the number of guests present at the accommodation. If the number of guests exceeds the limit, GuestSPA reserves the right to require guests to leave the accommodation without any compensation or refund of fees paid. GuestSPA cannot assume any responsibility for the incorrect or non-filling of the Accommodation Bulletin. Any attempt to alter and/or violate the original information will invalidate the Accommodation Bulletin and will be subject to cancellation of the reservation. Cancellation policy After confirming the reservation, the following fees will apply in case of cancellation: a) The guest will pay 50% of the total amount of the reservation, in case of cancellation up to 30 days before check-in. b) The guest will pay 100% of the total amount of the reservation, in case of cancellation less than 30 days before the check-in date. If an overbooking situation occurs (that is, simultaneous reservations in the same accommodation) in the accommodation reserved by the guest, the guest expressly acknowledges and accepts that GuestSPA reallocates the reservation in a accommodation of the same category (in any case, ensuring that the quality of the Accommodation provided is not inferior to the accommodation booked by the Customer), without additional costs for the Guest, and without, for that reason, being entitled to any compensation from GuestSPA. Stay conditions The reservation holder must be at least 18 years old and must stay in the accommodation booked for the entire stay. Guests under 18 can only be accommodated if accompanied by an adult who is the holder of the reservation. The reservation holder must provide a valid address, a telephone contact and an email address. No pets (of any race, size, or age) are allowed in GuestSPA accommodation. GuestSPA reserves the right to require guests to leave the accommodation without any compensation or refund of fees paid if an animal is found inside. Smoking is not permitted inside the accommodation. Under the terms of article 45 no. 1 (a) of the Convention for the Application of the Schengen Agreement, the accommodation of foreign citizens must be communicated to the foreign and border services, thereby understanding all those who are not Portuguese nationals. For the purposes of the preceding paragraph, all guests with foreign nationality must provide all information regarding their identification, up to the maximum period of the check-in date, through the Accommodation Bulletin. Guests must notify GuestSPA of any damage to the accommodation, contents, equipment, or accessories that occurs during their stay, even if the guest considers the damage to be regular wear and tear and not their fault. If the guest does not notify GuestSPA of such damages, can be held responsible for them. Additional services GuestSPA offers several additional services to guests, such as private transfers, cleaning and laundry services, cribs, tickets to various tourist attractions. All additional services are carried out on request and are subject to availability confirmation. GuestSPA is not responsible for any services provided by external suppliers. Check-in and Check-out Upon check-in, identification documents of the person responsible for the reservation, as well as all foreign guests, will be requested for the purpose of confirming the information provided. Unless otherwise agreed, the accommodation will be occupied on the check-in date between 15:00 and 23:00. In case of late check-in – from 23:00 – check-in express service may be provided, and the guest must confirm this possibility in advance with GuestSPA. The express check-in service depends on the prior full Accommodation Bulletin fill by the guests. For late check-ins, and when it’s not possible to provide express check-in service, a fixed fee of €30 will be charged, which must be paid upon check-in. Check-out is until 11:00 am and all guests must leave the accommodation by the scheduled time. Guests are kindly requested to inform the desired check-out time so that a GuestSPA team member can be present. If a GuestSPA member is not able to show up at checkout time, the guest can leave the keys at the main table inside the accommodation and close the door. The guest should NOT leave the keys in the door lock. If the guest refuses to leave, GuestSPA reserves the right to enter the accommodation, remove their belongings, change the locks, and also take other measures that may be necessary. (The guest will be responsible for the costs of any such action). Any changes to the dates and times of departure and entry must be confirmed by GuestSPA. If there are delays, without notice and without confirmation from GuestSPA will be charged the amount of the security deposit a fee corresponding to the one-night rate. At check-in GuestSPA provides only ONE set of keys, and guests should be careful not to lose or leave it inside the apartment. Guests must return all keys upon check-out. Additional fees will be charged for lost keys or lockouts. Fees are charged as follows: - Lost Keys (price per key) – 30 euros - Emergency visit (between 9:00 and 18:00) – 10 euros - Emergency visit (between18h00 and 9h00) – 25 euros If it is necessary to hire a locksmith service, the guest will be responsible for the total amount charged by the service provider. The service provider fee is based on complexity, materials, time spent, and other variables. GuestSPA is not responsible for any item left inside the apartment after the guest’s departure. Any belongings found in the apartment can be returned on request. The guest is fully responsible for all expenses related to the process of returning their belongings. Cleaning, sheets and towels Accommodation will be cleaned before guests arrive. GuestSPA basic service includes a set of towels, bed linen and some toiletries for each booking. Additional cleaning services and products, including linen and towel change, are available for an additional fee. Guests must keep the accommodation as organized and clean as possible, delivering it at check-out in the best cleaning conditions so that GuestSPA can receive the next guest. Guests should not leave the trash inside the accommodation, next to the door of the same or outside the door of the building (when applicable) and should use the trash cans on the street intended for this purpose. Equipment, furniture and accommodation items If a device does not work, or if guests are unsure how to use any equipment in the accommodation, the guest should contact the host in charge of GuestSPA. Changes to the accommodation or its contents are not permitted. All items found in the accommodation belong to the owner and should not be moved or removed from the property during the stay. Maintenance and special requests Any and all problems within the accommodation (e.g., electrical problems, equipment malfunction, water leaks) should be immediately reported to GuestSPA by email or telephone. Depending on the problem, the resolution can take up to 72 hours or more if it depends on third-party services. While respecting guest privacy, GuestSPA reserves the right to access accommodation at any time, if necessary, for inspections, reparations, and emergencies. Extra beds and baby cots can be requested in advance but are limited to availability at the moment. Noise, Illegal Activity, Secur